Service Policies
Last Updated on November 6, 2025
Pricing Policy
Quotes are typically accurate, but pricing isn’t final until we inspect your yard on the first visit. We will let you know about any price change before we start service.
If you pause service for any reason, you may be charged an initial cleanup fee before we add you back to a monthly plan.
Fees and promotions may change at any time. If that happens, we will do our best to notify you at least two (2) weeks in advance.
Payment Policy
Payment for initial or one-time cleanups is due when the job is complete. If you choose to start monthly service after an initial cleanup, you will also be billed for the remainder of that month.
Payments for recurring services are due on the first day of each month, before service is provided. If service begins in the middle of a month, your first payment will be prorated based on the number of service days remaining in that month.
A $10 late fee applies to past-due balances. If payment is not received before your first cleaning of the month, you will be removed from the service schedule.
Your monthly fee is based on a 52-week calendar and averaged over 12 months. In months with five weeks instead of four, you are not charged extra for that additional visit because it is built into the monthly pricing.
When you first link a debit or credit card to your online portal, a test transaction for $1.50 may appear. No money is actually taken from your account.
Weather & Holiday Policy
Turd Terminators® operates year-round and will always show up when conditions are safe, even if the weather is less than ideal.
Inclement weather happens, and we will make every effort to scoop your yard. However, when lightning is in the area, we will not risk injury to our employees. We may notify you that your yard will be skipped that day. When that happens, we will do our best to make up the skipped visit as soon as possible. In some cases, it may not be made up until your next regular service day due to scheduling demands.
In the event of excessive flooding or other severe weather, service may be disrupted for an extended period of time. No refunds or credits will be issued for skipped or missed days due to weather. No exceptions.
If we are unable to provide service for one week due to unsafe conditions and scheduling allows, we will perform double duty the following week. You will still be charged for the full month because there is just as much pet waste and time spent on your yard.
If you keep your subscription active throughout the winter, you will not be charged an additional spring cleanup fee when the snow melts. Your subscription plan and rates will remain in place.
If your service day falls on a major holiday, we will skip that week’s cleanup and perform double duty the following week. You will still be charged because there will be two weeks of accumulated waste in your yard.
Yard Condition Policy
We only scoop what we can see. We do not dig under bushes, leaves, rocks, or other landscaping materials.
If your yard is overgrown, unkept, covered in leaves, or cluttered with trash or debris, we cannot guarantee that every piece of waste will be removed.
To help us do our best work, please keep your grass reasonably maintained and remove excess clutter, leaves, and debris from the yard.
No Access Policy
If Turd Terminators® cannot access your yard because a gate is locked, blocked, or otherwise inaccessible, you will still be charged for that visit. When possible, we will perform double duty the following week.
Your technician will knock on the door and attempt to call you before skipping your yard that day. You will also be notified through the customer portal.
Aggressive Pet Policy
Turd Terminators® loves working with dogs, and our technicians are happy to work in the yard with your dog whenever it is safe.
If it is clear that your dog is aggressive or will not allow us to clean the yard, we will attempt to contact you by knocking on the door, calling you, and updating your online portal. If we are unable to clean due to an aggressive dog, you will still be charged for that visit. When it is safe to do so, we will perform double duty the following week.
Cancellation Policy
Turd Terminators® does not require long-term contracts. You can cancel service at any time for any reason with at least 48 hours’ notice. You can call us to cancel or update your subscription through the customer portal.
If you pause service for part of the year, you may be charged an initial cleanup or spring cleanup fee when you restart your monthly subscription.
If you choose to cancel services, we will finish out the month you have already paid for. No refunds will be issued for unused or remaining visits in that paid month.
If you have any questions about our Service Policies, please feel free to contact us at info@turdterminators.com.
